Comments on: First Years Natural Comfort Single Breast Pump Review

By: Kay T

Kay T — Mon, 22 Mar 2010 16:16:00 +0000

It SUCKS! The first time I used it, my milk got into the motor and I had to wait 2 weeks for them to send me another one. Its super slow. My hand expresses the milk much faster. First Years is off my list for sure.

By: Jennifer L

Jennifer L — Sat, 02 Jan 2010 16:15:38 +0000

I purchased this pump about 1 1/2 months before returning to work with the hopes of storing enough of a supply to not have to worry while I adjusted to my new routine of working full time/pumping. I used it three times before it completely lost suction. I called the 800 number and they willingly sent out a new pump. Unfortunately, it took nearly two weeks to arrive. When I did finally get it, I was completely disappointed. I wasn’t even able to use this pump a second time, as it was in the same non-working condition as the first. I called the 800 number again and received the same response as before.

With only four weeks left before I returned to work, I began to panic so I went out and purchased an Avent Isis IQ Uno to use in the meantime and assumed I would just return the new pump in the sealed package to Babies R Us once I received it. The third pump took nearly two months to arrive!! I had to continually call the First Years warranty line to inquire about the shipment and was told twice that it had already shipped; however when I asked for a tracking number, I was told they had made a mistake and that it hadn’t actually shipped afterall.

At that point, I contacted the Better Business Bureau and finally got a response. I was contacted by The First Years within a week of submitting my complaint to the B.B.B. and after faxing a copy of my original sales receipt was sent a check for the full purchase price of the pump. I would not recommend this pump or any other First Years product to anyone who is in search of a good quality product. Not only do their products lack quality, their customer service also leaves a lot to be desired. The Avent pump I use now, is wonderful!

I also love my Bay Stroller from Strollers Direct

By: Nara

Nara — Fri, 04 Dec 2009 16:14:48 +0000

It worked pretty well for me, slow going (takes almost an hour to fully pump both breasts). But, yesterday after owning and using the pump for only 6 months, it totally quit on me and doesn’t work anymore. I’d suggest investing in something more expensive that will last longer!

By: Claire

Claire — Fri, 23 Oct 2009 16:14:27 +0000

This machine is not recommended. After purchasing a First Years Manual pump and didn’t work I thought it was me why I couldn’t get any milk. I didn’t think it was the pump because First Years was a good brand name to me. I was proven wrong. After 1/2 hour pumping I only got 1 oz the suction is horrible. After calling the “1-800″ number about this product they told me that they would not replace it or give me my money back they would only send me a new suction piece for the pump. Still didn’t work. First Years breast pumps are horrible. Now I am stuck with two useless pieces of garbage.

By: Julia N.

Julia N. — Thu, 07 May 2009 16:14:00 +0000

This pump works okay, but I am able to express the same amount of milk with my manual pump without the loud, humming noise that this pump makes. I didn’t find that is worked any faster than a manual pump. Plus you can get a manual pump for a better price.

By: N. Hughes

N. Hughes — Wed, 25 Feb 2009 16:13:22 +0000

I liked this pump at first because the suction was easily controlled by a dial so there was no discomfort. But it took forever to pump with and I felt like I was wasting a lot of time. Then the pump lost suction completely after milk got into the pump. I called First Years to get a replacement, but the 90-day warranty was up and they said that nothing could be done. I will never buy another First Years product.

By: Ashleigh H.

Ashleigh H. — Mon, 21 Jul 2008 16:12:43 +0000

My motor blew after only 2 months!!! I am so dissapointed! The valve that lets the milk into the bottle would sometimes fail, so instead of milk flowing into the bottle, it would get sucked into the pump!

By: Tamara M.

Tamara M. — Sat, 26 Apr 2008 16:12:15 +0000

Wow this pump is horrible! I used mine 3 times and now there is no suction at all. Luckily I have a backup manual Medela pump that works 10 times better. First Years is out for me.